Botón de chat

Botón de live chat es un ícono colocado en algún lugar de su sitio web que permite a los clientes comunicarse con el servicio de atención al cliente en tiempo real. Permite a sus agentes resolver rápida y eficazmente las consultas de los clientes. El botón de chat en vivo puede aumentar los beneficios de una empresa, la satisfacción del cliente, la retención de clientes, la satisfacción de los agentes, y mucho más.

Botones de chat LiveAgent
*ejemplos de botones de chat*

Si desea conocer otras características para mejorar su servicio al cliente, consulte el software centro de atención al usuario.

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FAQ

What is a chat button?

The live chat button is an icon that is on your website and allows your company’s customers to contact customer support. Due to the fact that the live chat allows for real-time contact, we have a chance to respond quickly to our clients.

Where a chat button should be located?

The live chat button should be placed on every page of your website in a visible place. The client should have no problem finding it. Thanks to this, the client can get a quick answer to the question that bothers him.

Can you personalize the LiveAgent chat button?

Live chat allows you to quickly answer customer questions. The chat button that should be on your site should be adapted to it. In LiveAgent you have the option of personalizing the button. By going to the Configuration> Chat> Chat buttons tab and clicking create, you will see the possibility of creating a button. You can choose from the available styles: speech bubble, side, corner or built-in. You can also create your own by uploading an image or by writing your own code. In the next window you can change the text, position and colors of the buttons.

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