What is a base agent?
Agents that are part of the regular billing cycle can also be referred to as base agents. These employees are part of the business’s day-to-day operations and, as opposed to temporary agents, are part of the company long-term.
Benefits of base agents
When you have a base agents group, it can bring many benefits to your business.
- Stability – Once the team is used to one another, understands the workflow, and knows the customers, it provides stability for your company. Not only is it easier for them to communicate with each other, but they are also more likely to provide effective customer service and stick to business goals.
- Budgeting – Allocating the budget for agent training, while having a team with knowledge and skills to build on, is way easier. Having to organize expensive training over and over again is not the most budget-friendly option, so a trained agent base can save your business a lot of resources.
- Better customer experiences – When you have experienced customer service representatives they can provide the best service and increase customer satisfaction scores.
- Lower agent turnover – Agent turnover is one of the productivity metrics in a contact center environment. When this metric is low, you can build a stable customer service team.
- Higher productivity – Having agents familiar with the company, each other, products, and customers allow them to provide more efficient service and keep up the productivity.
Improve your business
LiveAgent offers numerous useful features and integrations that will make your customer service more efective than ever before.
Frequently Asked Questions
¿Quién es un agente de base?
El agente base es un agente que se cuenta como parte del ciclo normal de facturación. Los agentes base resisten al agente interino.
¿Por qué es importante un agente de base?
Los agentes de base son importantes porque trabajan con los clientes de forma habitual, no sólo ocasionalmente. Gracias a su experiencia, el servicio de atención al cliente puede llevarse a un nivel superior, y la satisfacción del cliente puede aumentar.
¿Cómo acceder a la información sobre el agente base en LiveAgent?
Si quieres acceder a información sobre el agente base en LiveAgent, debes ir a la pestaña Agentes. Allí encontrarás información detallada sobre los agentes.
Expert note
Un agente base es un agente que se cuenta como parte del ciclo normal de facturación y trabaja con los clientes de forma habitual, lo que puede mejorar la satisfacción del cliente.
El servicio al cliente es crucial para la comunicación en una empresa. LiveAgent ofrece soluciones para mejorar la satisfacción del cliente. Segmentar el público objetivo, solicitar feedback y mantener a los clientes satisfechos son formas de reducir la tasa de abandono. La falta de retroalimentación impide mejorar la experiencia del cliente. Descubre consejos para brindar un excelente servicio al cliente y construir tu LiveAgent.
