Cómo Terminar una Conversación

Cuando te comunicas con clientes, clientes actuales o potenciales, encontrar la forma correcta de terminar una conversación es tan importante como abrirla correctamente. De hecho, cerrar una interacción de forma profesional, educada y respetuosa puede transformar incluso lo que puede haber empezado como una conversación desagradable en una experiencia positiva de atención al cliente y dejar al cliente con una buena impresión final. 

Consejos básicos para finalizar conversaciones con clientes

  • Utiliza una o varias frases de finalización de conversación comunes que sean relevantes para el tema de la interacción (agradecer a un cliente, reiterar su disculpa, informar sobre los próximos pasos, etc.).
  • Elige el vocabulario, el tono y el estilo correctos que mejor se adapten a tu audiencia.
  • Ajusta tus declaraciones finales para que se adapten a diferentes canales de soporte. Las conversaciones telefónicas y por correo electrónico generalmente requieren un lenguaje más formal, mientras que el chat en vivo y las interacciones en las redes sociales suelen ser más informales.
  • Evita usar la misma frase de cierre al final de cada interacción, ya que puede sonar demasiado genérica y robótica. Personaliza tu mensaje siempre que sea posible.
  • Termina con una nota positiva, preguntando a un cliente si hay algo más en lo que puedas ayudar o alentándolo a ponerse en contacto nuevamente en el futuro.
  • Asegúrate de que tu declaración final sea educada, amigable y deje una impresión general positiva.
Consejos básicos para finalizar conversaciones con clientes
Utiliza nuestras plantillas para finalizar las conversaciones con los clientes de una manera profesional y educada, independientemente del canal que estés utilizando.

Cómo finalizar una conversación – guiones de servicio al cliente

Según una encuesta de American Express, el 68% de los consumidores cree que un representante de servicio al cliente agradable es clave para experiencias de soporte positivas . A continuación, se muestran algunos de los ejemplos probados y verdaderos de cómo puedes finalizar las conversaciones con los clientes de manera profesional en varios canales de soporte para garantizar que tus clientes siempre tienen una experiencia agradable cuando interactúan contigo.

Cómo finalizar una llamada telefónica: frases para cierre de llamada

“Thanks for calling and if you have any additional questions, please call us again.”
“Thanks for calling [COMPANY NAME]. Have a good day.”
“You’ve been speaking with [ADVISOR NAME] today. Thank you for contacting [COMPANY NAME]. Have a great day.”
“Apologies once again for any inconvenience caused. Thank you for your call.”
“Thank you for calling. I enjoyed talking with you today.”
“If any other questions arise, please feel free to contact us at any time. Thanks so much for calling. Goodbye.”
“Thank you very much for you time, [CUSTOMER NAME], and thanks for calling [COMPANY NAME]. We look forward to working with you in the future. Have a great day!”
“Thank you for calling [CUSTOMER NAME], your feedback is extremely valuable to us. Please don’t hesitate to call us again if you have any questions.”
“It’s great that we have answered your questions today. Thanks for calling [COMPANY NAME]. Have a wonderful day.”
“I’m very pleased that we’ve been able to help you today [CUSTOMER NAME], please call again if you need help.”

Cómo finalizar un correo electrónico: frases de cierre de correo electrónico

“If you have any other questions, please let me know. Looking forward to hearing back from you.”
“In the meantime, let me know if you have any more questions, comments, or concerns. I’ll be happy to assist you.”
“I hope this helps. Drop me a line if you have any further questions. Feel free to hit us up on Facebook [link] or Twitter [link] if you want a fast response, too.”
“And of course, I’m always here to answer any questions you may have. If I can help in any way, don’t hesitate to fire off an email.”
“If you’re interested in learning more about our product, please feel free to contact me or anyone else on our support team at any time. We’re always here to help.”
“Thanks for your time, and give me a call or shoot me an email if you have any questions about the tool.”
“Please feel welcome to contact our support team at [phone number], or reply to this message and we’d be more than happy to help.”
“As a reminder, here’s a [link] to our Knowledge Base where you can find more information about our product and company at any time.”
“We sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have.”
“I apologize again for the inconvenience. I have relayed this feedback to the rest of my team and can assure you that this mistake won’t happen in the future.”
“I understand that this was not the answer you were expecting. But I will do my best to get it fixed as soon as possible and I’ll be sure to keep you updated.”
“Let me know if this solution works for you. And as always, if there’s anything else I can help you with, don’t hesitate to reach out.”
“Thanks again for bringing this issue to our attention. I will update you on the progress within one week.”
“I hope we’ll stay in touch and get to work together again in the future. Please don’t hesitate to provide feedback and suggestions to help us improve, even from afar.”
“Meanwhile, here are some actions you can take that may resolve the issue: […]. If these don’t work, I’ll get back to you within one business day with an alternative solution.”

Cómo finalizar una conversación en el chat en vivo

“I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?”
“Happy I could help ☺ Wish you a good day!”
“Thank you for chatting with us today. Have a nice day. Goodbye.”
“Thank you for contacting our chat support. I am now closing this chat. If you have any more issues, please don’t hesitate to let us know. Have a great day!”
“Thanks for using our live help service, and please feel free to contact us again if you need any further assistance. Goodbye!”
“Thank you for visiting! We hope to see you again!”
“Thanks for stopping by, we hope to hear from you again!”
“My colleague [AGENT NAME] from tech support department will be able to answer your question. I will invite him to our chat room now, one moment, please.”
“Unfortunately, I’m not equipped to help you with that issue but I can transfer you to my colleague specialized for handling this type of request. Would you like that?”
“Please hold on, I’ll connect you with [AGENT NAME] from [DEPARTMENT] in no time.”
“Would you please hold for a moment? I’m transferring you to the right person.”
“[CUSTOMER NAME], it seems that you’re no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for stopping by.”
“It’s been a while since your last response. I will have to close our chat. If you need any further help, we’re at your service. Have a good day!”
“As it seems like you’re no longer responding, I’ll end this chat session. If you still need any assistance, feel free to request a new session. Thanks for reaching out to us.”
“If any more problems arise and you can’t access our chat line, please feel free to email us at [email address] or call our customer service line at [phone number].”

Cómo terminar una conversación en las redes sociales

“Let us look into that for you. We will reply shortly.”
“Thanks for giving us the opportunity to help out, we’re here if you ever need us again!”
“We’ll follow up to your DM as soon as it gets resolved.”
“Hope that helps, have a wonderful day!”
“Are there any other questions I may help you with?”
“Let us know how else we can help you.”
“Thank you. Great that I could be of help.”
“Thanks for the shout out – I’ll get someone from tech support to look into it immediately!”
“We’ll do all we can to get it fixed asap!”
“Happy to help! Give us a shout if you need anything else.”

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Frequently asked questions

¿Cómo cierro una conversación?

Para cerrar una conversación, termina con una nota positiva preguntando a un cliente si hay algo más en lo que puedas ayudar o alentándole a ponerse en contacto nuevamente en el futuro.

¿Cómo se detiene una conversación incómoda?

Puedes evitar una conversación incómoda planteando un tema sin importancia o cambiando de tema. Si no deseas discutir la situación, simplemente puedes decir que no te sientes cómodo hablando de ella. Si sientes que tienes que terminar la conversación, puedes decir que tienes que ir.

¿Cómo se termina una llamada sin ser grosero?

No finalices una llamada sin decir nada. Asegúrate de agradecer a la persona que llama por su tiempo y hágale saber que le enviarás un correo electrónico de seguimiento si surge algo más.

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