Beneficios del chat en vivo y cómo usarlo
El chat en vivo permite a las empresas interactuar con múltiples clientes simultáneamente, mejorar la resolución de problemas y analizar el rendimiento para mejorar la satisfacción del cliente. Ofrece respuestas rápidas, seguimiento del compromiso del cliente y transcripciones útiles para mejorar la calidad del servicio.
¿Necesitas un software de chat en vivo gratuito?
El 72% de los consumidores ven como deficiente el servicio al cliente cuando tienen que explicar su problema a varias personas. La falta de transparencia y claridad en los soportes de comunicación también afecta la satisfacción del cliente. Implementar un software de chat en vivo gratuito puede mejorar la productividad de los agentes y aumentar la satisfacción del cliente.
Software de servicio al cliente
The software of service or help desk is used by companies to communicate with their clients. Customer service agents use ticket management features to effectively communicate and resolve queries faster, improving customer satisfaction and unifying communication channels. LiveAgent's comprehensive help desk solutions include ticketing, live chat, social media integration, and call center support for personalized customer interactions.
LiveAgent is a company that provides customer support solutions for startups, offering a variety of services, products, and tools such as a blog, academy, templates, webinars, and cost calculator. LiveAgent is dedicated to customer service and technical support, and offers a program for affiliates and has won awards and certifications. The company offers software for customer service, complaint management, user portals, and technical support for startups and has a presence on social media platforms. LiveAgent is currently building a control panel for new users. Additionally, the text reveals the importance of live chat and video chat to improve customer service, and presents LiveAgent as a potential solution for customer service in various areas, including call centers and social media.
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